RETURNS & REFUNDS

Hey, we get it – sometimes the perfect outfit isn’t so perfect after all. If life always went according to plan, we’d all be sipping iced lattes on a yacht in the Bahamas right now. Let’s get your return started so you can find something you love even more!

How Long Do I Have to Make a Return?

You have a maximum of 14 days from the date you've received all your purchased items in the same order to submit the return request. Your return package must be mailed out within 7 days from the date you've submitted your return request.

If your order consists of multiple shipments, there's no need to worry – the return period begins on the date you receive the last shipment. Please wait until the final shipment is delivered before submitting a return request.

Restocking Fee

• Please note: a restocking fee of $4.95 per parcel will be deducted from your refund amount for returns. The restocking fee helps to cover the costs associated with processing your return, including inspecting and repackaging the items to ensure they meet our quality standards and keep returned products out of landfills. 
• We will provide you with a pre-paid shipping label for your return.
• New members get a free return coupon for the first order exclusive when registering.

Condition

All item(s) must be unworn and in the original condition with the original packaging and all tags attached.

• In order to be eligible for a refund, hygiene stickers on swimwear must be fully intact. Incomplete stickers will not be accepted.
• Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund.
• The original shipping cost (if any) is non-refundable.

How to return an item?

1. Use our website to start a return request.
2. Log in using the email address associated with your order.
3. Go to “Orders” and choose the order you want to submit the request for return.
4. Click the “Return Items” button to start the return process.
5. Follow the instructions, and submit the refund request.

Tips:

• A return confirmation email will be sent to the email address associated with the order. If you do not receive it, please check your spam folder.
• You may request a refund/return for multiple items at one time to avoid additional return shipping fees, if any.

For Facebook orders:

1. Tap the three horizontal lines in the top right corner of Facebook.
2. Scroll down and select 'Settings & Privacy', then 'Settings'.
3. Navigate to 'Payments' and then 'Orders and Payments'.
4. Under 'Activity', find your order.
5. Select the item you wish to return.
6. Tap 'Start a Return' and follow the on-screen instructions.

For Instagram orders:

1. Go to your profile by tapping your profile picture in the bottom right corner.
2. Tap the menu in the top right.
3. Choose 'Orders and Payments'.
4. Below 'Activity', select your order.
5. Choose the item you want to return.
6. Tap 'Start a Return' and follow the instructions provided.

How to ship your item(s) back?

1. If we provide you with a shipping label, print it out and drop off the package at an eligible shipping station.
2. Wait for the package to arrive at the warehouse. It usually takes 5-25 days.

Please note the following:

• More details, including eligible shipping station locations or warehouse addresses, will be sent to you via email after the return process is submitted on our app.
• Do not mail your return to the sender's address on your package. This is not the return address and will affect processing.
• Make sure to initiate a return request on our site before mailing back your return(s). We do not accept returned items without a return request.

Where is my refund?

Your refund will be processed within 7-10 days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.

• Please allow an extra 3-5 days to process the returned items due to high processing volume in the warehouse.
• If you paid by credit/debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request.
• If you paid by PayPal, Klarna, or other online payment providers, refunds will be sent to the same account within 5 business days of receipt.
• If you paid using a gift card, your refund will be issued as a gift card to your account.
• Orders paid using store credits from a previous return are not eligible for free return.

Additional Information

Exchanges:
We don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed once we receive the returned package.

Final Sale:
Products marked as Final Sale are not eligible for return or refund.
If your order was paid with Store Credit, all products will become Final Sale and not eligible for return or refund.
Items in the following categories cannot be returned or exchanged for hygiene reasons: panties and accessories (except for scarves).

Still Need Help?
Note that Valeraclothing.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at hello@valeraclothing.com with your order number and the correct information as soon as possible.